“Since joining the school and looking at all our contracts I think it is fair to say that all the Goodwater team and (Ron Ybanez) really do stand out and have helped me get to where we currently are. From my initial concerns about previous work carried at the school to the chlorine dioxide unit and testing regime right through to adding a water hygiene programme and service schedule and getting all the required work carried out over the summer break. This will be ongoing as per PPM programme. Plus a new WRA for all buildings All of the engineers that have been to site, Mark, Arnie and Tyler? To name a few always work with my team including myself to make sure all their work gets done. They are well presented and really put you at ease with their knowledge and experience of all types of water systems. You can also ask for advice if required, just to make sure you are doing the right thing. We have also just arranged some training for our senior management team and site staff to help them understand their responsibilities and what we need to do to keep our site safe and compliant. Thank you for what you have done and what you will do in the future.“
testimonials
The customer experience is paramount so it's extremely important to us to learn what our customers think about the service we provide, be it the quality of the products, the sales process, our practical and technical advice, how our team of engineers go about their business on their sites and of course after sales and support.
Our clients range from end users and building services consultants to FM and Mechanical companies and we are proud of all the testimonial quotes they willingly give us, and it helps us understand what we do well as well as showing us ways to continuously improve.
Jørn Nilsen
Site Manager - Treetops School
"We here at Treetops appreciate your service. It’s always swift, well communicated and reliable. All reports are easily generated and filed for our records, immediately following a visit. The engineers who attend are all friendly, informative and compliant.
I would definitely recommend Goodwater as a reliable company. I will be working with Goodwater in the future."
Emmet O'Neill
Regional Estates Manager - Maritime Academy Trust
"As a regional estates manager within the Maritime Academy Trust, I am always on the lookout for competent, diligent, and trustworthy contractors to carry out work within the schools that I manage. A task that sounds easier than it actually is. I certainly found what I was looking for when I became acquainted with Goodwater Ltd.
Goodwater Ltd also impressed me with their response time to emails, bookings, quotations, etc. In addition to this, their pricing is very reasonable and as a school estates manager I appreciate saving money without sacrificing quality.
In short, I would highly recommend Goodwater Ltd and I look forward to working with them again in the near future."
Robert Tomaszewski
Krishna Avanti Primary School
"I have been working with Goodwater for a number of years now and I have never had any issues, they are always accommodating and are professional when dealing with the office staff and the Engineers on site. I will be happy to continue our relationship for years to come."
Tibor Almasi
Maintenance & Housekeeping Manager
Our company have been working with Goodwater for a number of years now and in 2022 I took over at The Generator Hostel and dealing with the water treatment was a priority with them. Our water treatment system is vital to our operations. When it came time to renew our contract, we had no hesitation and wanted to continue with Goodwater, which is a credit to the Goodwater Team. We have benefited from:
- Thorough Quarterly PPM Reports
- Excellent Service
- Quickly Responded Emails & Phone Calls
- Advice
All of the Engineers / Technicians are very knowledgeable. They take their time onsite and check over everything, even on just routine tasks. This gives us peace of mind knowing that the system is operating efficiently.
We have had Goodwater on site for a long time now on this site and highly recommend them to maintain any water treatment system.
Ian Jackson
Senior Public Health Engineer - Norman Disney & Young
"Goodwater have always provided me with quick responses to technical queries and quotations, consistently supporting me whenever needed."
Simon Green
Rashwood Care Home - Elizabeth Finn Homes
"I have worked with Goodwater for a short amount of time and they always complete the work as required and offer excellent service and advice. In early 2021 we had some engineers attend site to carry out some tank cleaning, and that went without any glitches.
We had an engineer attend site in November 2021 to service the water softener and he conducted himself very well and was polite and professional at all times.
Over the Christmas break 2022 we had an issue with our water softener and also required it to be serviced. We contacted Goodwater who dealt with this matter quickly and we had a different engineer attend and sort out the issue with the leaking softener, it turned out to be an issue with the drain blocking. This was resolved onsite by the Goodwater operative and I am very happy with the service given.
I will be working with Goodwater in the future."
Simon Ward
Director - SGS Heating & Electrical Ltd
“Goodwater Ltd have been on our approved list for works for some time now and they always demonstrate experience and knowledge from office staff to engineers on site. They always assist me with my projects and we always get the best results from them. All correspondence and paperwork is received in a quick and efficient manner. I look forward to working with Goodwater again in the future.”
Wojciech Slawinski
Project Engineer - Sweco UK Ltd
“I have been working with Goodwater for over 6 years now, on numerus projects varying in scope, size, and complexity. In all this time, I have always found my contact at Goodwater approachable, quick to reply and never dismayed by sometimes rapidly changing design requirements. Atop of that I consider their products to be top quality, always selected to fit the purpose. Those are the key reasons, why I continue to work with them.”
David Webb
Webb Mechanical Ltd
“I have been working on numerous projects in partnership with Goodwater for over 10 years and they always manage to deliver and book work in for me when needed, even at short notice.
I have always been dealt with in a professional way and feel I’m a truly valued customer. The Account Manager is always on hand to quote and give expert advice – for example when we have complex sample results to interpret Goodwater go out of their way to help and assist me. And the Engineers always turn up on time in their clean vans and smart Goodwater logo shirts, always walking around our sites in the correct PPE – they are an asset to the Goodwater team.
Not only are Goodwater my go to company, they are with us on every journey we take at Webb Mechanical Ltd and I hope this will continue for years to come.”
Gary Ibbotson
Facilities Manager - University of Bath, Sports Training Village
“The Sports Training Village (STV) here at the University of Bath have been using Goodwater for all of our Water Softener and Chlorine Dioxide requirements for some years. I have been in post for 12 months and the service has been excellent and I find their Engineers engaging and easy to work with. The STV supports a number of Tokyo 2020 Olympic and Paralympic Gold Medallists in Swimming, Modern Pentathlon and Wheelchair Fencing so the facilities and infrastructure behind them needs to run like clockwork to provide them with an appropriate environment to train and bring back titles, Goodwater are on this journey with us.”
Lee Wilson
Site Manager - Parkfield School
"I have worked with Goodwater for a number of years and they always complete the work as required. On this recent occasion we had our TMVs serviced and the engineers who attended over the 2 days in August were extremely helpful, they both went above and beyond their TMV servicing commitments. This is always appreciated and I look forward to working with Goodwater for a long time."
Ben Pearson
Project Engineer - SES (Engineering Services) Ltd
"Having dealt with numerous water treatment equipment manufacturers, Goodwater are always my go to manufacturer. Great service from quotation to commissioning. Highly recommended. Great range of products."
Luke Boulton
Mechanical Estimator - Gloster MEP
“Goodwater have provided us with quotes for many years now and these have always been to a high standard and returned within the requested timeframes. This is a major help to our Estimating team as it helps us to ensure we meet our clients deadlines.
The layout of the quotes are clear, making it easy to navigate through to find required information. Any vital information or assumptions that we should be aware of at tender stage are clearly highlighted within the Notes section of the proposal and also on the email itself to ensure this is picked up.
Goodwater’s quotes are generally competitive and there are also clear ways of making contact should there be any issues and they are always helpful at tender stage.”
Saghar Tanoli
Estate Manager - Buxmead
“I have been working in partnership with Goodwater for a number of years now and I have just renewed the Service contract for another year to take Legionella & TVC Samples alongside the Domestic Water L8 Servicing. We have chosen to continue the contract with Goodwater again as they are professional and always assist with our needs, requirements and provide excellent advice when we need to lean on them for their assistance.
The Buxmead site will be looking to continue this partnership for the foreseeable future.”
Alun Bevans
Senior Public Health Engineer - Arup
“I have been working with Goodwater for over 10 years on various projects and the service provided has always been professional. The prompt response times and the product selection, that has always been tailored to suit the application, are the key reasons why I have continued to use them.”
Paul Cremin
Senior Mechanical Engineer - FHPP Ltd
"I have worked with Goodwater on a number of projects and they are consistent in their delivery of a professional and quality service. My contact there is very responsive and extremely helpful which I think sets Goodwater apart from the competition."
Steve Hillier
Operations Manager - Bouygues E&S FM UK Ltd
"Goodwater took over services at one of our Central London locations towards the end of 2020 and quickly were able to demonstrate the experience and knowledge their engineers have, working with us to identify issues that are unique to the building and the plant that is installed. Goodwater worked quickly to suggest resolutions and ensured that we were kept fully appraised of the issues that may arise from taking no action – which is important when safeguarding any plant warranties. Any required actions are quickly followed up in the office and they are proactive with their planned maintenance scheduling, and when dealing with any remedial works everything is handled professionally and quickly. All staff are friendly, customer orientated and are a pleasure to work with."
Senior Mechanical Engineer
E3 Consuting Engineers
"I have selected Goodwater products on several projects including the magnetic water conditioner, chlorine dioxide treatment plant and water softeners. Our Account Manager has always been knowledgeable and very helpful in finding the right solution for the project throughout the design stages, including answering any difficult queries! I have found Goodwater have also been proactive is assisting the contractor during the install of the equipment and have always helped resolve any site queries promptly."
Ross Mendenhall
Senior Operations Executive - Extra MSA Group
"We have a fantastic long term business relationship with Goodwater. Service, communication, and quality of work are always of a high standard. The recent work on tank replacement was no different."
Shaun Bailey
Director - OEB Carpentry Ltd
"We use Goodwater for [disinfection of] all of our office tea point installations and I find them very accommodating in what can often be demanding schedules. The whole team is both knowledgeable and helpful and I particularly like the fact I have a dedicated account manager I can liaise with. I wish my other suppliers were as efficient as Goodwater, my life would be so much easier!”
James Fisher
Mechanical Project Engineer - Mechanical Services Ltd
“Having been at MSL for 5 Years, I have always known Goodwater for being a friendly, helpful and responsive company who always work in a professional and timely manner. Thank you Ron [Account Manager] for the service that you and Goodwater have provided. Long may that continue!"
Josh Williams
O&M Area Manager - Vital Energi
“We have worked with Goodwater Ltd for a number of years on Rockwell Court, Hawley Wharf, and now into our second year of this contract at 145 City Rd. We have found the Account Manager and the Engineers on site to be very proactive and helpful throughout the contracts we hold. They always go the extra mile to make sure all our needs are catered for in a timely and professional manner.
We highly recommended Goodwater Ltd. We always find they go above and beyond to help out and it is always appreciated. Quick replies to issues are something that speaks volumes with me, and that is always the case with Goodwater."
https://www.vitalenergi.co.uk/
Andrew Russell
Director - Hilson Moran
“Goodwater offer an excellent package to the industry to meet all your water quality needs that is market leading and innovative. These products come with efficient thorough technical advice and recommendations regardless of whether they will be successful with the final order or gain from it financially.
I have a long-standing business relationship with them that is based on trust, speedy responses, quality technical advice and product range all delivered with a friendly and positive attitude."
Russell Tanner
Associate - Chapman BDSP
“I have dealt with Goodwater for nearly fifteen years and they have always been quick to respond and honest in the advice and recommendations they give to me. I regularly specify their products as they are market leading and have USP that are important to me and my clients, as well as the security in knowing they are always on hand for any after-sales support that is needed. I am very confident to recommend Goodwater to anyone needing high quality water treatment advice, products and services.“
Andrew Miller
Co-Owner - Choiceall Ltd
“I have worked with Goodwater for more than 20 years on both new build and maintenance projects, and in that time they have definitely become our water treatment partner of choice. They always give us the advice, service and technical support we need in a most professional manner, and in doing so they enhance the services we give to our clients. “
Lee Beard
Regional Director - Bouygues E&S FM Ltd
“As a national FM provider serving a broad range of sectors our clients have come to rely upon and trust in us to provide them with quality services that meet their needs, provide assurance, value and reliability. Where we require the support of external resources we carefully vet our supply chain and work diligently with them to ensure that the services that we offer reflect our service ethos, commitments and uphold the trust of our customers. Goodwater are an excellent example of where we work in partnership with selected contractors to ensure that we meet and deliver the high standards that we strive for.”
Personal statement
Goodwater are an extremely customer focussed business that always seek to ensure that our needs are met. They are flexible and dynamic and often demonstrate this when faced with last minute changing priorities. I would have no hesitation in recommending them and value the support that they offer us.
Graham Rae
Projects Director - Powerbase Building Services Ltd
“Over the past fifteen years, Goodwater have always provided attentive and well organised service. Most of our work is in healthcare and their engineers always work efficiently and to a very high standard.“
John Mayhew
Owner - Wellprime Ltd
“Wellprime have worked with Goodwater for over 10 years now and during this time we have found them to be professional, proactive and always looking for solutions to any problems we may have. We primarily work on fit-out contracts where normally things happen last minute, but Goodwater are always able to deliver and offer the service that both we, and our clients, expect. We can proudly say that they are the only water treatment specialist that we would use and we would recommend them to anyone in the industry.“
Stuart Bremner
Senior Contracts Manager - Ark M&E Ltd
“We want to thank Goodwater for their support and being proactive in assisting me and ARK M&E to getting all 5 No. Treatment Units for North West Gardens Paddington complete. I inherited this project only 8 months ago and all previous mechanical staff had left, so Goodwater were very supportive in getting the final pieces completed. Then Goodwater engineers came along to test and commission all units successfully.”
Ben Walters
Building Services Manager - KBR Aspire Defence Capital Works
“For nearly 10 years Goodwater have closely worked alongside Aspire Defence Capital Works on MOD sites across the South of England. Goodwater have been our preferred water treatment specialist during this time and have helped us produce an effective water treatment regime for all our sites. Goodwater have a highly trained team (both their internal staff and engineers on site) who we deal with on a regular basis and are always on hand to offer specialist advice. We would recommend them to anyone in the construction or building services industry who are looking to work in partnership with a forward thinking, dynamic, customer focused company.”
Danny Waley
Associate Director - Desco (Design & Consultancy) Lts
“I have dealt with Goodwater for approximately 20 years and they consistently provide me with excellent technical knowledge, AND return quotes in a timely manner to meet my deadlines. Their products are reliable (I mainly use their Mediagon physical water conditioners), good quality and are cost-effective. All these factors gives me the confidence to SPECIFY their products knowing the Client & end user are getting a quality product.”
Paul Taylor
Associate Director - AECOM
“Goodwater always offer me trustworthy, honest advice to any water treatment related enquiry I have, irrespective of whether there is any value in them doing so or if the amount of equipment I will be specifying them for reduces as a result. They are always quick to respond and support me and the contractor before or after they have received an order and delivered equipment to site. As a result, I am happy and comfortable to specify them knowing that I have their support no matter what may happen on site.“
Alex Marinov
Head of Compliance & Operations - Arkle Property Services Ltd
“Goodwater are one of the best water management companies in the UK. I always highly recommend them. Worked with Goodwater for many years before."
Errol Morrant
Project Engineer - Croydon Borough Council
“We have worked with Goodwater for years on maintenance within the Croydon Borough, working on a large number of Sheltered and District sites, and in that time they have definitely become our water treatment partner of choice. They always give us the advice, service and technical support we need in a most professional manner, and in doing so they enhance the services we give to our clients.“
Carmel Abraham
Director Clinical Services - London Medical
"Goodwater have been taking care of water hygiene management at London Medical for over 6 years. They are experienced, knowledgeable, and proactive. We are very satisfied with the service they provide."
Tim Lee-Elliott
Farleigh School
“Since 2015 Goodwater have proven to be reliable, honest, helpful, accommodating and good value for money. We particularly like their attention to excellent customer service, regularly staying in touch via email and/or site visits. No request or query is too much for them which makes them a pleasure to deal with.”
Ben Armstrong
Technical Engineer - Gloster MEP Ltd
"Goodwater's service is always very helpful and proactive. Their wide range of Water Treatment plant is of top quality and we haven’t had any issues so far. The aftersales care and servicing of equipment is another great service that we have used. I would highly recommend Goodwater when it comes to procuring equipment for any water treatment / construction needs."
Peter White
Owner - PHDC
Miguel and Goodwater have been my ‘go to’ water treatment manufacturer for 20 years because of their wide experience as a manufacturer, supplier and contractor. Because of their broad range of products and services, they can offer a solution to nearly any water treatment problem. They did this recently with a school I was asked to look at which had repeated over-temperature cold water issues, where a combination of Chlorine Dioxide treatment and ongoing water hygiene works provided the right outcome for myself and the client.